Protecting your privacy
The Protection of Personal Information Act (POPIA) is a key piece of legislation that protects and upholds our right to privacy. Fundamentally, POPIA aims to protect people’s personal information.
Staff members have also received comprehensive training on the requirements of POPIA and how to safeguard your information at all times.
Tips for potential issues you may experience when trying to open password-protected PDF documents
Problem: The document does not open after you have entered your password on your cell phone.
Solution: : Install Adobe Acrobat Reader App on your mobile: Go to Google Play. In the “Search” area, type “Acrobat Reader”, then tap “Search”. Once the list appears, tap on the icon, and follow the instructions.
Problem: The document does not open after you have entered your password on your desktop or laptop.
Solution: Install the latest version of Adobe Acrobat Reader. Click here to get the latest version.
Problem: When you enter your password, you get the following message: The password is incorrect.
Solution: Check that Caps Lock is not on and try again. If the issue persists, make sure that your ID number is exactly the same as the one the Fund has captured on your records. If you are not sure, please forward a copy of your ID together with your member number to email@example.com so that we can update your records with the correct information.
Problem: You cannot print your PDF document after you have opened it.
Solution: Please contact your IT service provider… Alternatively, a young member of your family will probably be able to help you!